WhatsApp Shared Inbox — Your Whole Team, One WhatsApp Number
Stop managing customer WhatsApp from one phone. Let your entire team handle conversations from a shared inbox — with assignment, tracking and AI automation built in.
WhatsAI's WhatsApp shared inbox lets multiple agents manage customer conversations simultaneously from one WhatsApp Business number — with full conversation history, agent assignment, performance tracking and AI automation working together.
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The Problem with Managing WhatsApp Manually
Most Singapore businesses manage customer WhatsApp from the owner's or one staff member's phone. As the business grows, this creates serious problems that damage customer experience and lose leads.
With WhatsAI Shared Inbox
Shared WhatsApp Inbox Features
One Number, Many Agents
Your entire team manages customer conversations from one WhatsApp Business number — no duplication, no missed chats.
Conversation Assignment
Assign conversations to specific agents or departments. Every chat has a clear owner and status.
Internal Notes & Tags
Add private notes, tags and customer context that customers cannot see — enabling better handoffs between agents.
Response Time Tracking
Monitor first response time, resolution time and agent performance across all conversations from the dashboard.
Collision Prevention
Agents can see when a colleague is typing — preventing embarrassing double replies to the same customer.
AI + Human Hybrid
AI handles routine enquiries automatically. Complex cases are instantly escalated to available human agents with full context.