WhatsApp Automation for Logistics & Delivery Companies in Singapore
Automate shipment tracking, delivery notifications, scheduling and B2B customer updates — reducing customer service calls by up to 70%.
Singapore logistics companies handle hundreds of customer enquiries daily — "Where is my order?", "Can I reschedule?", "When will the driver arrive?". WhatsAI's WhatsApp automation for logistics answers all of these automatically, in real time, with zero staff involvement.
Logistics WhatsApp Automation Features
Every customer and B2B communication in your logistics workflow — automated on WhatsApp.
Order Status Updates
Automatic WhatsApp notifications when orders are confirmed, packed, dispatched and delivered — zero manual sending.
Delivery Scheduling
Customers self-schedule delivery time slots via WhatsApp — AI checks availability and confirms instantly.
Driver Assignment Alerts
Notify customers of driver details and live ETA when their delivery is assigned — reducing "where is my delivery?" calls.
Delivery Confirmation
Automatic delivery confirmation messages with proof-of-delivery prompts — fully logged and auditable.
Failed Delivery Re-scheduling
When delivery fails, AI immediately contacts customer to reschedule — preventing extended return-to-sender delays.
B2B Shipment Tracking
Corporate clients receive automated shipment status updates, invoice notifications and collection reminders on WhatsApp.
B2B Logistics Client Communication
Corporate logistics clients expect real-time visibility on their shipments. WhatsAI automatically sends status updates, delivery confirmations and exception alerts to B2B clients on WhatsApp — without your operations team sending manual updates throughout the day.